Delivery Policy
Please note our personalisation order cut off times for same day despatch are as follows:
- 12pm from time of final approval (subject to stock/production availability)
We offer a free standard 11 - 18 working day delivery service on most of our website orders (£70 minimum order spend). Please see additional details below for clarification, alternatively please add your required items to your basket where the total shipping costs will be calculated for you.
Please note that parcels can be delivered any time between the hours of 7am to 6:00pm Monday to Friday, unfortunately we are unable to offer specific times for deliveries or offer Saturday deliveries. Fast Printed Envelopes is not responsible for courier tracking and is not liable for refunds or reprints if our courier partner fails to deliver on time.
Standard Delivery, 11 - 18 Business Working Day Delivery
Standard Delivery, 11 - 18 Business Working Day Delivery is FREE on orders over £70, if your order is under this value, the charge will be at a standard rate of £10.00. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address. Please note a minimum delivery charge of £20.00 will be quoted on the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.
Express Delivery, 6 - 10 Business Working Day Delivery
Express Delivery, 6 - 10 Business Working Day Delivery is charged at a standard rate of £20.00. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address. Please note a minimum delivery charge of £50.00 will be quoted on the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.
Priority Delivery, 3 - 5 Business Working Day Delivery
Priority Delivery, 3 - 5 Business Working Day Delivery is charged at a standard rate of £50.00. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address and this service is currently unavailable for the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.
Priority+ Delivery, 1 - 2 Business Working Day Delivery
Priority+ Delivery, 1 - 2 Business Working Day Delivery is charged at a standard rate of £80.00. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address and this service is currently unavailable for the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.
We cannot guarantee any delivery time scales as once an item has been despatched and passed to a third party courier we have limited control over the advised delivery date/time and therefore this should be taken into consideration if receipt is time critical. Delivery times detailed below can be affected by national and / or local disruption, seasonal and / or weather conditions as our deliveries are carried out by third party couriers.
Personalised items can be delivered within 1 - 2 business days via our Priority+ service for a fee of £80.00 dependent on order time, method and based on artwork uploaded at point of order in the required format and resolution. For artwork emailed separately to the order, internal and external approval is required prior to production. Please contact us first to check availability before selecting and paying for next day delivery to ensure we are able to meet your requirements.
Same Day Collection
Same day collection in person from Cannock, Staffordshire is available dependent on order time, method and production availability. Please contact us first to check availability to ensure we are able to meet your requirements.
Exceptional/Bulk Consignments
Depending on your total basket order, delivery charges may increase compared to the above and advertised postage charges. This is due to multi-consignment/overweight items and/or delivery locations. Please add the items required to your basket to update your delivery charge. Occasionally we may need to requote your packaging cost if the delivery location and consignment size is outside of our current couriers capabilities, if this is case we will contact you to discuss and clarify.
Please also note that dependent on product and/or quantity your order may be despatched on a pallet, if you are unable to accept pallet deliveries then please contact us to discuss your options.
Lead Times
In most circumstances we will aim to produce your printed full colour products within 24 hours dependent on order time, method and based on the artwork uploaded at point of order in the required format and resolution. For artwork emailed separately to the order, internal and external approval is required prior to production. Please contact us first to check availability to ensure we are able to meet your required lead time.
Deliveries / Failed Deliveries
Please be aware that deliveries are on an ‘all day’ basis Monday-Friday between the hours of 7am -6pm and cannot be specifically timed.
1. Parcel deliveries: Where a courier/Royal Mail is unable to deliver you will be charged a re-delivery charge of £8.00 + VAT.
2. Pallet deliveries: If delivery cannot be made due to customer ‘not being available/refused’ then a re-delivery fee will apply. This fee will be dependent upon the courier used, goods being delivered and delivery postcode. A price will be quoted and must be paid prior to re-delivery being made.
3. Any special delivery requirements such as time limited and change of addresses will incur additional fees applicable at that time.
4. Any orders not received must be reported within 14 days from date of order. Fast Printed Envelopes will not accept liability of any non delivered orders reported outside this timescale.
Please note: Fast Printed Envelopes is not responsible for courier tracking and is not liable for refunds or reprints if our courier partner fails to deliver on time.